Introduction
Our refund policy outlines the terms under which refunds will be granted for our POS software
services for restaurants and hotels. By subscribing to our services, you agree to adhere to
this policy.
Trial Period
- 3-Day Free Trial:
- We offer a 3-day free trial period for new users to evaluate our POS software.
- During this trial period, users can access all features of the software without
any charge.
- If you decide not to continue with the subscription, you must cancel before the
end of the trial period to avoid any charges.
No Refunds After Subscription Payment
- Non-Refundable Policy:
- Once a subscription fee is deducted, whether it is for a monthly or annual plan,
the payment is non-refundable.
- This applies to both initial payments and subsequent renewals.
- Cancellation Policy:
- Users can cancel their subscription at any time through their account settings.
- Cancellations will take effect at the end of the current billing cycle. No
prorated refunds will be issued for partial months or years.
Exceptional Circumstances
- Technical Issues:
- If you experience significant technical issues that prevent you from using our
software, you may contact our support team for assistance. We will make every
effort to resolve the issue promptly.
- In cases where the issue cannot be resolved and it is determined to be a fault
of our software, we may, at our discretion, offer a refund or credit for the
affected period.
- Fraudulent Transactions:
- If you believe a subscription payment was made fraudulently, please contact our
support team immediately. We will investigate the matter and, if verified, will
process a refund.
Contact Information
For any questions or concerns regarding our refund policy, please contact us at
support@mygenie.online or call us at 7505242126.
Acceptance of Refund Policy
By subscribing to our services, you acknowledge that you have read, understood, and agree to
be bound by this refund policy.
